We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging as received(as alot of our items are on display this may come in different packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 173 West Fyans St, Newtown, Vic, 3220
Please don't send items sent back to us without first requesting a return as this will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
All postage and insurance costs are to be paid by the buyer. This includes the original freight from us to you (on free shipping items we will work on $15 as our shipping cost) We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit we therefore advise you take out shipment registration of insurance with your postal carrier. Discount Yachting will not be responsible for parcels lost or damaged in transit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will always try our best but sometimes mistakes will happen as we are only human.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal items such as socks etc. We also do not accept returns for hazardous materials, flammable liquids, paints etc. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.